"Authentic Morocco" is committed to achieving total customer satisfaction. Our no-hassle return policy makes it more convenient than ever to return an item for any reason for a full refund.
- You must contact us within 10 days of receipt of a damaged item.
- Keep all original packing materials.
- If we can replace the item, we will send the replacement within 2-3 business days after we receive the item back from you. If we cannot replace the item, we will provide a full refund including any shipping costs. If the item is backordered, we will provide an estimated time of arrival and let you choose between a refund and a replacement.
- We will notify you via e-mail of your refund once we have received the returned item
- You may return an item within 15 days of purchase in its original condition.
- You must contact us prior to sending back an item.
- You must provide shipping costs for returns.
- You must safely pack the item with the original packing materials. If a returned item is damaged due to poor packing, we cannot issue a refund. For this reason, we strongly recommend insuring the returned item for its full retail value.
- We will issue a full refund minus shipping and handling costs.